One Agency rental properties are available to inspect at scheduled open for inspection times, or in special circumstances it may be possible to inspect by appointment. Prior to completing a tenancy application, it is important to inspect the property to ensure the property is suitable for your needs. Our Application is available online and most applications are processed within a 24-48 business hours.

Please ensure the application is complete with all your details, including identification. Alternatively, you can collect an application form at the scheduled inspection.

You may lodge your application prior to viewing the property, however an inspection of the property will be required before your application can be formally accepted.

Once successful, the team at One Agency will provide you with all the information to make your renting experience easier and more enjoyable.

Rental payment

As a tenant, it is your responsibility to pay your rent when it is due. If for any reason you are unable to pay your rent by the due date, please promptly contact the One Agency Property Management team. Please keep in mind that the owner of your property has financial commitments to meet and relies on your rent being paid on time.

Routine Inspections

Routine inspections will be carried out on all rental properties on a regular basis. These are done to ascertain the condition of the property, and to note any necessary maintenance required. Tenants are given adequate notice of all routine inspections.

Maintenance Requests and Property Repairs

You must notify One Agency’s Property Management team about any maintenance required at the property and of any damage that may have happened to the property.

Giving Notice to Vacate

If you plan to vacate the property, you must give written notice to the One Agency Property Management team.

Contents Insurance

One Agency strongly recommends that you take out adequate contents insurance for your belongings. The landlord’s insurance does not cover your contents.