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Testimonials

Great Agent

Chris Henson and One Agency team were all amazing with the sale of my property. Highly recommended *****

Chris Henson and One Agency team were all amazing with the sale of my property. Highly recommended *****


Dan

Great team to work with

Shaun and the team at One Agency were great during the process of selling our property. They worked very hard to communicate effectively and efficiently with potential buyers and we achieved a price well beyond our expectations. Five Stars! Vendor Review, September 2018


Shaun and the team at One Agency were great during the process of selling our property. They worked very hard to communicate effectively and efficiently with potential buyers and we achieved a price well beyond our expectations. Five Stars! Vendor Review, September 2018





Emily

Awesome communicators

Great agency and agent. Fabulous communication the whole way through. Thank you! Buyer Review, August 2018

Great agency and agent. Fabulous communication the whole way through. Thank you! Buyer Review, August 2018


Melissa

Highly motivated and professional agent

We were very happy with Olivia Swann from One Agency Torquay. She was attentive, knowledgeable, efficient and professional from start to finish. Also super sweet. The Auction campaign was very large due to huge numbers attending Open days, many private inspections and lots of interest in general. With added stress of subdivision complexities and legalities. […]

We were very happy with Olivia Swann from One Agency Torquay. She was attentive, knowledgeable, efficient and professional from start to finish. Also super sweet. The Auction campaign was very large due to huge numbers attending Open days, many private inspections and lots of interest in general. With added stress of subdivision complexities and legalities.

Olivia was super organised, energentic, enthusiastic and kept us informed constantly through the campaign and did everything possible to help us achieve an amazing Auction Day Result.

We feel proud of Olivia as she took on the challenges in this campaign in her stride and strongly proved her many skills and ability as an Agent are unwavering. Well done Olivia! Thankyou


Anthea

He knows his stuff!!!

Couldn’t ask for a better agent! Chris has outstanding knowledge and provided amazing service during the buying process. Buyer Review, July 2018

Couldn’t ask for a better agent! Chris has outstanding knowledge and provided amazing service during the buying process. Buyer Review, July 2018


Bec

Agent A+++++!!

Thanks Olivia! It’s such a stressful and emotional time when moving to a new area, your confidence and knowledge was very well received for us surfcoast rookies! Communication was well above previous experience with other agencies, well done! Thanks again, Kat. Buyer Review, July 2018

Thanks Olivia! It’s such a stressful and emotional time when moving to a new area, your confidence and knowledge was very well received for us surfcoast rookies! Communication was well above previous experience with other agencies, well done! Thanks again, Kat. Buyer Review, July 2018


Kat

Honest, trustworthy agent

We recently bought a property in which Olivia was the selling agent. The process in buying property is never easy. But is saying that we felt confident that all communication, and negotiating was being dealt with in a professional manner and all the boxes were being ticked throughout the process. Due to Olivia’s wealth of […]

We recently bought a property in which Olivia was the selling agent. The process in buying property is never easy. But is saying that we felt confident that all communication, and negotiating was being dealt with in a professional manner and all the boxes were being ticked throughout the process.

Due to Olivia’s wealth of knowledge in the area, we had the confidence to take the plunge and secure the deal for our gorgeous new home, which we are so proud of. Buyer Review, July 2018


Ty

The Best Agent in Town

The best agent in town! Selling our house has been a great experience from before we actually knew we were going to sell through to being able to put the sold sticker up. We were advised of the process which was followed to a tee, down to having our buyer before we even went on […]

The best agent in town! Selling our house has been a great experience from before we actually knew we were going to sell through to being able to put the sold sticker up. We were advised of the process which was followed to a tee, down to having our buyer before we even went on the market!

Nothing was too much trouble and all our question we answered, so it was a no stress experience. We went on the market earlier than planned and sold 16 days from then. So excited to have sold our house and can’t thank Olivia enough for being there with us. Vendor Review, July 2018


Kate

Genuine relationships

We purchased then leased our property through One Agency. In all our dealings, they have been committed in developing genuine relationships built on both professionalism and fun. In addition, their communication has been over and above normal standards ensuring we are always kept informed both as a buyers and an investor. We would highly recommend […]

We purchased then leased our property through One Agency. In all our dealings, they have been

committed in developing genuine relationships built on both professionalism and fun. In addition, their

communication has been over and above normal standards ensuring we are always kept informed

both as a buyers and an investor. We would highly recommend One Agency. Vendor review, July 2018


Joanna & Matt

We feel valued

We highly recommend One Agency if you want to rent your house out. We signed with them and within a week our house was rented. Kellie is very friendly and approachable. She provided us with very realistic expectations of what our house was worth and maintained regular communication with us throughout the rental process. One […]

We highly recommend One Agency if you want to rent your house out. We signed with them and within a week our house was rented. Kellie is very friendly and approachable. She provided us with very realistic expectations of what our house was worth and maintained regular communication with us throughout the rental process. One agency offers regular open for inspections plus personal inspections to perspective tenants – every enquiry from prospective tenants was followed up immediately letting no opportunity be missed. Since our house has been rented we receive regular updates and their online system allows us to access all details in regards to our property at a touch of a button. We feel valued and know that our property is in good hands. Thanks Kellie and the One Agency Team. Landlord, July 2018


Jackie

Utmost confidence

It is with utmost confidence that I can recommend Kellie Papworth as the agent who has been looking after my rental property in Jan Juc. All tasks carried out by Kellie have been attended to promptly and very competently. Kellie organizes advertising and screening. She manages leases and deposits. Communications with service people, tenants and […]

It is with utmost confidence that I can recommend Kellie Papworth as the agent who has been looking

after my rental property in Jan Juc. All tasks carried out by Kellie have been attended to promptly and very competently. Kellie organizes advertising and screening. She manages leases and deposits. Communications with service people, tenants and owners are prompt and professional. Financial reports are presented professionally and always on time. I highly recommend Kellie as a property manager, she is friendly and polite at all times. Landlord, July 2018


Linda

Efficient and Reliable Property Manager

Efficient and reliable, One Agency has been great to deal with for our rental properties. nothing is too much trouble for them. A+

Efficient and reliable, One Agency has been great to deal with for our rental properties. nothing is too much trouble for them. A+


Greg

Professional

We wanted to acknowledge the exceptional job Kellie Papworth has done in managing our investment property at Bristol Road. As an owner, the most important factor for us is that the process of property management is simple, professional and with lots of communication and that’s exactly what we’ve had since we began leasing the property […]

We wanted to acknowledge the exceptional job Kellie Papworth has done in managing our investment property at Bristol Road. As an owner, the most important factor for us is that the process of property

management is simple, professional and with lots of communication and that’s exactly what we’ve had

since we began leasing the property with ONE Agency more than a year ago.

We understand the tenant is happy and looking to stay on, the payments are always on time and

we’ve worked together with Kellie to resolve some of the minor maintenance issues.

We could not ask for more from the ONE Agency team and look forward to working with them into the

future with this property and others.


Paul & Amanda

Very professional Agent

Firstly selling your home is a very stressful task. With such a competitive market with many reputable agents in Torquay. From the first meeting with Shaun O’Callaghan, I found Shaun to have such a genuine passion, empathy with an unpretentious manner and this did not change through the entire process. He made me feel very […]

Firstly selling your home is a very stressful task. With such a competitive market with many reputable agents in Torquay. From the first meeting with Shaun O’Callaghan, I found Shaun to have such a genuine passion, empathy with an unpretentious manner and this did not change through the entire process. He made me feel very at ease and comfortable.

During the selling period the entire team were very approachable, personable, extremely patient and there was no limit on their time, whether it was mornings, evenings or weekends.

We received a sale price that exceeded all expectations. In closing I would highly recommend One Agency Shaun O’Callaghan


Judy

Great customer service skills and highly recommended!

We purchased our house through Chris Henson. We’d been looking for a family home for several years and had dealt with many Real Estate agents over this time. Chris is not your ordinary Real Estate Agent. He has a genuine, friendly, relaxed and honest manner that is hard not to be impressed by. He always […]

We purchased our house through Chris Henson. We’d been looking for a family home for several years and had dealt with many Real Estate agents over this time. Chris is not your ordinary Real Estate Agent. He has a genuine, friendly, relaxed and honest manner that is hard not to be impressed by. He always followed up on our requests/phone calls and dug around to get the answers that were not always straight forward to find. We would highly recommend Chris as an agent to both sell and purchase a house. If we need to sell our home in the Torquay region, we would have Chris as our first choice. Buyer Review, July 2018


John

Happy landlords

Both Michele & I would like to thank you for the manner in which you have supported us throughout the period in which we were looking for suitable tenants to rent our dearly loved property in Torquay. Our property was initially purchased (through One Agency) for a mix of rental for Air BNB & for […]

Both Michele & I would like to thank you for the manner in which you have supported us throughout the period in which we were looking for suitable tenants to rent our dearly loved property in Torquay.


Our property was initially purchased (through One Agency) for a mix of rental for Air BNB & for use by our family however due to concerns with ongoing income from Air BNB throughout the winter period we made the difficult decision to go with full time rental. We were hesitant at first, however after our first meeting with Kellie she was very understanding of our concerns and requirements and set to work finding the perfect tenants.


Kellie is very approachable, and I can confidently say that we would recommend her to others considering renting their property.


Thank you Kellie for going that extra step to gain a positive outcome for both the Landlord & the tenants. Review for property management, July 2018


Mark & Michele

Very professional and relaxed Agent

I have developed a great relationship with Olivia since first meeting her about 18 months ago. I have always enjoyed her chats when she was touching base with me over that time to check in on how our house search was progressing. I thoroughly enjoying purchasing our new home through Olivia. I have always found […]

I have developed a great relationship with Olivia since first meeting her about 18 months ago. I have always enjoyed her chats when she was touching base with me over that time to check in on how our house search was progressing. I thoroughly enjoying purchasing our new home through Olivia. I have always found her to be polite, prompt, honest and down to earth. She is a valuable asset to the One Agency team. Buyer review, June 2018


KD

Torquay Rental

Kellie thank you for making all dealings in relation to Alleyne Ave easy and friendly. All finances are easily accessible online and any issues that have come up have been quickly addressed with professionalism.  I have no doubt that this also works to the benefit of your tenants. Its a credit to you that you have built trust […]

Kellie thank you for making all dealings in relation to Alleyne Ave easy and friendly. All finances are easily accessible online and any issues that have come up have been quickly addressed with professionalism.  I have no doubt that this also works to the benefit of your tenants. Its a credit to you that you have built trust and rapport in a short time and its a pleasure to recommend you, Shaun and One Agency as a team. Landlord, June 2018


Outstanding property manager

Thank you Kellie for all the great work you have done since you have managed our property. You have gone above and beyond with everything you do to satisfy the landlord and also having a good relationship with the tenants which makes it easy for us. We appreciate the feedback that we receive from you […]

Thank you Kellie for all the great work you have done since you have managed our property. You have gone above and beyond with everything you do to satisfy the landlord and also having a good relationship with the tenants which makes it easy for us.


We appreciate the feedback that we receive from you that makes us feel that we are being looked after and there is nothing that you cannot do.


We have in the past had many property managers but you by far stand out as one of the most outstanding Property Manager we have.


I commend you on your wonderful work and it shows that you are passionate in what you do by how you deliver your service. Keep up the good job!! Very very happy Landlords. Landlord,  June 2018


Sonia & Mauro

Excellent property management

Just a note to thank you for providing such excellent property management services to us as first time landlords. Your service has been extremely helpful and efficient and your guidance very much appreciated. You and the One Agency team have conducted yourselves in a most professional manner whilst maintaining a cheerful and friendly outlook. We […]

Just a note to thank you for providing such excellent property

management services to us as first time landlords. Your service has

been extremely helpful and efficient and your guidance very much

appreciated. You and the One Agency team have conducted yourselves in

a most professional manner whilst maintaining a cheerful and friendly

outlook. We very much look forward to continuing our relationship well

into the future. Landlord, June 2018




Bruce

Happy landlord

Great service from Kellie and the team at One Agency. As a first time landlord Kellie clearly explained the process, answered all my questions and kept me informed every step of the way. Made a potentially stressful time completely stress-free and easy. Their online owner’s portal is great too, I can just log on and […]

Great service from Kellie and the team at One Agency. As a first time landlord Kellie clearly explained the process, answered all my questions and kept me informed every step of the way. Made a potentially stressful time completely stress-free and easy. Their online owner’s portal is great too, I can just log on and see anything relating to my property… couldn’t recommend them highly enough! Landlord, June 2018


Ant

One Agency Shaun O'Callaghan

I have sold a number of properties in my life via different real estate agents and like so many people felt considerable levels of mistrust about them and their role. This changed somewhat when we sold our last property via One Agency Shaun O’Callaghan. Shaun was honest, kept us informed at all times, was available, […]

I have sold a number of properties in my life via different real estate agents and like so many people felt considerable levels of mistrust about them and their role. This changed somewhat when we sold our last property via One Agency Shaun O’Callaghan. Shaun was honest, kept us informed at all times, was available, did not try to charm us (first agent who did not engage this tactic) and importantly he always gave us a strong that he would work very hard to get the best price for us. Vendor review, 36 Rocklea Drive, Torquay. January 2017


Ellen

Excellent sales team

A huge thank-you to Shaun and his team for the professional service they gave me with in selling my house. At all times I felt in safe hands and that they had my very best interests at heart. Shaun’s expertise is exceptional, he clearly bring considerable experience to his practice. All his commitments to me […]

A huge thank-you to Shaun and his team for the professional service they gave me with in selling my house.


At all times I felt in safe hands and that they had my very best interests at heart. Shaun’s expertise is exceptional, he clearly bring considerable experience to his practice.


All his commitments to me were honoured. All my queries were promptly responded to. I was kept informed at every stage.


I also appreciated the enthusiasm and energy the team conveys. They are all clearly very connected and supportive of each other’s roles. I felt that this would also be communicated to interested parties, which was very important to me. In particular I would like to commend Shaun on his skills of negotiation which I believe were crucial to the outcome that was achieved. I would not hesitate to recommend Shaun and his team to others or to use them again myself.


Moira

Second to none

It is never easy when it comes to selling one’s home. Whilst it can be an exciting time, it can also be one of the most harrowing periods in one’s life. Having built my home in Torquay Victoria some years back, it was now time for me to sell and move onto the next chapter […]

It is never easy when it comes to selling one’s home. Whilst it can be an exciting time, it can also be

one of the most harrowing periods in one’s life.

Having built my home in Torquay Victoria some years back, it was now time for me to sell and move

onto the next chapter in my life. Having been in sales & marketing for many years, my expectations

were high when it came to selecting a suitable Real Estate Agent.

Over time, I have dealt with a number of the agents in the region, many of whom should not be in the business of selling real estate. It wasn’t until I came into contact with One Agency – Shaun

O’Callaghan that my faith in Real Estate Agents was restored.

In particular, it was my dealings with Olivia Swann (Sales Consultant) that made the whole process

less challenging. Olivia’s presentation, dedication and professionalism is second to none. The lines of

communication remained open regardless of the time of day.

If anyone is looking for a highly professional team, then look no further than contacting Olivia Swann

of One Agency – Shaun O’Callaghan, Torquay, Victoria, 3228. Vendor review, 54 Ocean View Cres, Torquay. May 2018


Peter

Great agent and wonderful staff

We recently had our property sold in Torquay by Shaun O’Callaghan from One Agency and we found his service and the service of all his staff were extremely professional and it was an absolute pleasure dealing with all of them. They kept us informed all the way through the selling process and any queries we […]

We recently had our property sold in Torquay by Shaun O’Callaghan from One Agency and we found his service and the service of all his staff were extremely professional and it was an absolute pleasure dealing with all of them. They kept us informed all the way through the selling process and any queries we had were explained to us promptly and with clarity. I would thoroughly recommend One Agency Torquay agency to anyone wishing to either sell or purchase a property within Torquay or its region. Vendor review, 58 Darian Rd, Torquay. June 2018


Lorraine

Shaun and his team were simply amazing!

Shaun and the entire team at One Agency Torquay were so professional. From our very first encounter, through the entire process and even after have been such a pleasure to deal with. Their advice was genuine, the hard work and commitment shown was above and beyond our expectation. For anyone looking to sell who want […]

Shaun and the entire team at One Agency Torquay were so professional. From our very first encounter, through the entire process and even after have been such a pleasure to deal with. Their advice was genuine, the hard work and commitment shown was above and beyond our expectation. For anyone looking to sell who want a genuine, trustworthy agency we highly recommend Shaun and the One Agency Team!!! Vendor review, 21 Gairloch Ave, Jan Juc. May 2018


Emma & Evan

Professional And Knowledgeable

Shaun is friendly, professional and knowledgeable. He was very helpful to us at a time when we had been let down by an agent at another agency and found us the exact property we had been hunting for. His communication was great leading up to the auction and he and his team have been helpful […]

Shaun is friendly, professional and knowledgeable. He was very helpful to us at a time when we had been let down by an agent at another agency and found us the exact property we had been hunting for. His communication was great leading up to the auction and he and his team have been helpful since our purchase which I think is important. Highly recommend Shaun and his team. Buyer review, May 2018


Emmy

Awesome to deal with

Awesome to deal with. Thanks Shaun! Very happy with whole process. Buyer review, May 2018

Awesome to deal with. Thanks Shaun! Very happy with whole process. Buyer review, May 2018


Sarah

Terrific Agent

Shaun and the team made our purchase a very straightforward and enjoyable experience. We appreciated the thorough and ongoing communication in the lead up to auction and settlement. Would highly recommend! Buyer review, May 2018

Shaun and the team made our purchase a very straightforward and enjoyable experience. We appreciated the thorough and ongoing communication in the lead up to auction and settlement. Would highly recommend! Buyer review, May 2018




Andrew

Great Agent

Found Shaun a pleasure to deal with, very knowledgeable on the market and the value of housing in the area, very approachable and easy to deal with, highly recommend Shaun. Vendor review, 3/2 Eton Rd, Torquay. May 2018

Found Shaun a pleasure to deal with, very knowledgeable on the market and the value of housing in the area, very approachable and easy to deal with, highly recommend Shaun. Vendor review, 3/2 Eton Rd, Torquay. May 2018


Damien

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